Privacy Policy
Your privacy is important to us. This policy explains how ShinePath Cleaning Agency collects, uses, and protects your personal information when you use our website and services.
Our Commitment to Your Privacy
At ShinePath Cleaning Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you visit our website, use our cleaning services, or communicate with us. We believe in transparency and want you to understand exactly how your information is handled.
This policy applies to all information collected through our website (shinepath.cc), our mobile applications, and our cleaning services. By using our services, you consent to the collection and use of your information as described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We collect various types of information to provide and improve our cleaning services to you.
Personal Information
- Full name and contact details
- Email address and phone number
- Physical address for service delivery
- Emergency contact information
- Payment and billing information
Property Information
- Property type and size
- Number of rooms and bathrooms
- Cleaning preferences and requirements
- Special instructions or sensitive areas
- Access codes or special entry requirements
Technical Information
- IP address and browser information
- Device type and operating system
- Website usage and navigation patterns
- Referring website and search terms
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
We use your information to schedule cleaning appointments, provide quotations, communicate about our services, and deliver high-quality cleaning solutions tailored to your needs.
Payment Processing
Your payment information is processed securely to handle billing, process payments, and maintain financial records as required by law.
Communication
We use your contact information to send service confirmations, appointment reminders, follow-up surveys, and important updates about our services.
Service Improvement
We analyze usage patterns and feedback to improve our cleaning methods, website functionality, and customer service quality.
Data Usage Categories
Information Sharing and Disclosure
We respect your privacy and limit information sharing to specific, necessary circumstances.
We Do Not Sell Your Data
ShinePath Cleaning Agency does not sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is not for sale, and we are committed to keeping your information confidential.
Limited Sharing Circumstances:
Service Providers
Trusted partners who help us operate our business (payment processors, cloud storage providers)
Legal Requirements
When required by law, court order, or legal process
Business Transfers
In case of merger, acquisition, or sale of business assets
Emergency Situations
To protect safety, property, or legal rights
Our Service Provider Standards
All third-party service providers are carefully selected and contractually required to protect your information. They are prohibited from using your data for their own purposes and must follow strict data protection standards that meet or exceed our privacy policy requirements.
Data Security and Protection
We implement comprehensive security measures to protect your personal information.
Technical Safeguards
SSL encryption, secure servers, regular security audits, and protected databases
Access Controls
Limited employee access, secure authentication, and role-based permissions
Monitoring
24/7 system monitoring, intrusion detection, and incident response protocols
Our Security Commitment
Data Encryption
- SSL/TLS encryption for data transmission
- AES-256 encryption for stored data
- Secure payment processing with PCI compliance
Regular Audits
- Quarterly security assessments
- Staff training on data protection
- Incident response and breach notification
Your Privacy Rights
You have important rights regarding your personal information. We support these rights and make it easy for you to exercise them.
How to Exercise Your Rights
Contact Us Directly
Send your privacy requests via email or phone. We respond to all legitimate requests within 30 days.
Email: [email protected]
Phone: +63 917 770 1223
Address: Escario Street, Cebu City, Cebu, Philippines
What to Include
- • Your full name and contact information
- • Clear description of your request
- • Specific information you want to access, correct, or delete
- • Proof of identity for security purposes
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, secure access to your account, and service booking functionality.
Always ActiveAnalytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information about page visits, traffic sources, and user behavior patterns.
OptionalMarketing Cookies
Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across different websites.
OptionalManaging Your Cookie Preferences
You have control over cookies and can manage your preferences at any time. You can configure your browser to refuse cookies, or to alert you when cookies are being sent. Note that some website features may not function properly if you disable cookies.
Browser Settings
- • Chrome: Settings > Privacy and Security
- • Firefox: Options > Privacy & Security
- • Safari: Preferences > Privacy
- • Edge: Settings > Site Permissions
Our Cookie Consent Tool
Use the cookie consent banner on our website to manage your preferences and withdraw consent at any time.
Additional Privacy Information
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate safeguards.
All transfers follow appropriate legal frameworks and include contractual protections to ensure your data remains protected regardless of where it's processed.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parents and guardians who believe their child has provided personal information should contact us immediately.
Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Customer Data
Retained for 7 years after last service for legal and business purposes
Website Analytics
Anonymous data retained for 26 months to analyze trends
Financial Records
Retained for 10 years in compliance with tax regulations
Contact Us
Have questions about this privacy policy or our data practices?
Get in Touch
Company
ShinePath Cleaning Agency
Address
Escario Street, Cebu City, Cebu, Philippines
Phone
+63 917 770 1223Business Hours
Monday-Saturday: 8:00 AM - 6:00 PM
Privacy Officer
For privacy-specific inquiries, including data access requests, corrections, or deletion requests, please contact our Privacy Officer directly.
Specialized Contact
Policy Updates
Stay Informed
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through appropriate means.
Notification Methods
Email notification, website banner, or prominent notice on our homepage
Advance Notice
At least 30 days notice before significant changes take effect
Policy Information
This policy is effective as of the date listed above and governs our collection, use, and disclosure of your personal information.
For your convenience, we provide links to related policies that complement this privacy policy: