Terms of Service

1. Acceptance of Terms

By accessing and using the ShinePath Cleaning Agency website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website operated by ShinePath Cleaning Agency ("us", "we", or "our"). Our Service allows you to access information about our professional cleaning services, schedule appointments, and communicate with our team.

2. Description of Services

ShinePath Cleaning Agency provides comprehensive cleaning services including but not limited to:

• Residential cleaning services for homes, apartments, and condominiums
• Commercial cleaning services for offices, retail spaces, and facilities
• Deep cleaning and specialized sanitation services
• Move-in and move-out cleaning assistance
• Regular maintenance cleaning programs
• Emergency cleaning and restoration services

All services are performed by trained, insured, and bonded cleaning professionals using professional-grade equipment and eco-friendly cleaning products when requested.

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. You are responsible for:

• Providing accurate, current, and complete information during registration
• Maintaining and updating your account information
• Maintaining the security of your account password
• Accepting all risks of unauthorized access to your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that we determine have violated these Terms or are engaged in fraudulent, abusive, or other harmful activities.

4. Booking and Cancellation Policy

4.1 Service Booking

All cleaning services must be booked through our website, phone, or in-person consultation. Booking confirmation will be provided via email or SMS, including service details, scheduled date and time, and total cost.

4.2 Cancellation and Rescheduling

• 24-hour notice required: Cancellations must be made at least 24 hours before the scheduled service to avoid charges
• Same-day cancellations: Subject to 50% service fee
• No-show policy: Failure to provide access or cancellation without notice may result in full service charge
• Rescheduling: Free rescheduling available with 24-hour notice

4.3 Weather and Emergency Cancellations

In cases of severe weather or emergencies that prevent safe travel, we will work with customers to reschedule services at no additional charge. We will make every effort to contact customers in advance of scheduled appointments.

5. Payment Terms

5.1 Payment Methods

We accept the following payment methods:

• Cash (exact change preferred)
• Major credit cards (Visa, MasterCard, American Express)
• Debit cards
• Bank transfers for commercial accounts
• Digital payment platforms (PayPal, GCash, etc.)

5.2 Billing and Invoicing

• Payment is due upon completion of service unless other arrangements are made
• Commercial accounts may be invoiced with Net 30 payment terms
• Recurring service customers receive monthly statements
• Late payments may incur service charges and suspension of services

5.3 Refund Policy

We stand behind the quality of our work. If you are not satisfied with our cleaning service, please contact us within 24 hours. We will re-clean the specific areas of concern at no additional charge. Refunds are available for services that were not performed as agreed, subject to management approval.

6. Customer Responsibilities

To ensure the best possible service, customers agree to:

• Provide access: Ensure our team can access the cleaning area at the scheduled time
• Secure valuables: Remove or secure valuable items, jewelry, and personal documents
• Clear work areas: Remove items that may obstruct cleaning or could be damaged
• Inform about concerns: Notify us of any special instructions, allergies, or areas requiring special attention
• Pet safety: Secure pets during cleaning service or provide advance notice of pet presence
• Working utilities: Ensure electricity, running water, and proper lighting are available

Failure to comply with these responsibilities may result in incomplete service or additional charges for time spent moving items or dealing with access issues.

7. Insurance and Liability

7.1 Our Insurance Coverage

ShinePath Cleaning Agency maintains comprehensive insurance coverage including:

• General liability insurance ($1,000,000 per occurrence)
• Property damage coverage
• Workers' compensation for all employees
• Bonding for employee reliability

7.2 Damage and Loss Policy

• We are liable for damage caused directly by our negligence or improper cleaning methods
• Claims must be reported within 48 hours of service completion
• We reserve the right to inspect damage before processing claims
• Our liability is limited to the actual cost of damage, not replacement value
• Pre-existing damage or normal wear and tear is not covered

7.3 Limitation of Liability

In no event shall ShinePath Cleaning Agency be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

8. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of ShinePath Cleaning Agency and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material on our website without our express written consent.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference and can be viewed at privacy-policy.php.

10. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service and contact us to deactivate your account.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Cebu City, Philippines.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: